Privacy Policy & Refund Policy

🔒 Key Privacy Commitment

My Mobile Internet Solution will never ask for, collect, or store your banking information, credit card numbers, Social Insurance Number, government ID, or account passwords. If anyone claiming to represent us requests this information, do not comply and contact us immediately.

1. Who We Are

My Mobile Internet Solution ("we," "us," "our") is an independent telecom consultancy serving all of Canada. We are not affiliated with any telecommunications carrier, including Bell, Rogers, TELUS, Freedom Mobile, Fizz, Public Mobile, Koodo, or any other provider. Our registered business operates under applicable Canadian law.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Information You Provide Voluntarily

When you contact us via phone or the website contact form, we may collect:

Your first name (to personalize recommendations)
Your phone number (if you request a callback)
Your province or city (to verify plan availability and coverage)
Your current carrier name and approximate monthly bill amount
General data usage habits (e.g., light, medium, heavy user)
Number of lines or devices in your household
Your preferred budget range

Information We NEVER Collect

We do not collect and will never request:

Banking account numbers or routing information
Credit card or debit card numbers
Social Insurance Number (SIN)
Government-issued ID numbers (passport, driver's license)
Online account usernames or passwords
Full date of birth (unless expressly required by a carrier during plan activation)

Automatically Collected Information

Our website may collect standard technical data including your IP address, browser type, device type, referring URL, and pages visited. This data is used solely to improve website performance and is never sold or shared for marketing purposes.

3. How We Use Your Information

We use the information you provide exclusively to:

Provide you with personalized telecom plan recommendations
Follow up with you if you requested a callback or consultation
Improve the quality and relevance of our services
Respond to your inquiries or complaints

We do not use your information for third-party advertising, sell it to data brokers, or share it with telecommunications carriers without your explicit consent.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to any third party. We may share information only in these limited circumstances:

With your consent: If you ask us to connect you with a specific carrier to initiate a plan signup, we may share only the necessary information with that carrier.
Legal compliance: If required by applicable Canadian law, court order, or regulatory authority.
Business operations: With trusted service providers who assist us in operating our website (such as web hosting), under strict confidentiality obligations.

5. Data Retention & Security

We retain your information only as long as necessary to fulfill the purpose for which it was collected or as required by law. We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of data transmission over the internet is 100% secure. We encourage you to contact us by phone when sharing any sensitive details.

6. Your Privacy Rights (PIPEDA)

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for its use
Request deletion of your personal data
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, call us at +1 (803) 336-1465.

7. Cookies & Tracking

Our website may use standard cookies to enhance your browsing experience (e.g., remembering preferences). We do not use advertising cookies or behavioral tracking. You may disable cookies in your browser settings; this will not affect your ability to use our services.

8. Third-Party Links

Our website may contain links to carrier websites or plan comparison resources. We are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies before submitting any personal information.

Refund Policy

Effective: January 1, 2025

Our Service is Paid

My Mobile Internet Solution provides telecom consultation and plan recommendation services at a professional fee. We charge transparent fees for consultations, plan comparisons, and expert advice.

Because our primary service carries no charge, refund requests will typically not arise for standard consultations. However, if a paid service or supplementary product is introduced in the future, the following refund policy will apply:

Paid Services (if applicable)

If we ever offer a paid service, product, or report:

Full refund within 7 days: If you are not satisfied with a paid service for any reason, you may request a full refund within 7 calendar days of purchase, no questions asked.
Partial refund between 8–30 days: A 50% refund may be issued if the request is made between 8 and 30 days after purchase, provided the service was not fully rendered.
No refund after 30 days: After 30 days from purchase, refund eligibility ceases except in cases of documented service failure or error on our part.

Carrier Plan Charges

My Mobile Internet Solution acts solely as an advisor and does not process payments on behalf of any telecommunications carrier. Any fees, charges, or disputes related to a plan you sign up for directly with a carrier are subject to that carrier's own refund, cancellation, and billing policies. We have no authority over carrier billing decisions.

How to Request a Refund

To initiate a refund request (where applicable), please call us at +1 (803) 336-1465 or use the contact form on our website. Please include your name, date of service, and the reason for your request. We aim to process all refund requests within 5 business days.

9. Changes to This Policy

We may update this Privacy & Refund Policy periodically to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page regularly.

10. Contact Us

If you have questions or concerns about this policy, your personal data, or a refund request, please reach out:

My Mobile Internet Solution

📞 +1 (803) 336-1465

📍 Serving All of Canada

🌐 Contact Form